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QUICK TIPS

Change Your Password
If you suspect you're a phishing victim, change your slcu@home password immediately. You should normally change this every 3-6 months.
Keep Your Software Updated
Microsoft issues software updates. Makers of anti-virus software also issue regular updates to their virus definition files. Make sure you check for updates every 3 months or so. 
My Wallet Is Missing!
Did you misplace it, or was it stolen? What should you do next? Click here for details.

Scam Alerts

There are many websites you can visit to find out what scams are floating around. Visit OnGuardOnline.gov for tips from the
federal government to help you guard
against Internet fraud, secure your computer, and protect your personal information.[external link disclosure]

Our check provider Harland Clarke/Liberty also provides an online Consumer Education Fraud Series, free to all credit union members.
[external link disclosure]

Finally, scambusters.org is a fun site to visit, tracking and reporting on a wide range of identity theft scams, urban myths, and fake victim fund scams circulating the internet. [external link disclosure]

If you are contacted via telephone, text message, email, instant message, or in person and asked for private financial information, we encourage you to contact SLCU first. Do not use any contact information provided in the suspicious message; fake web links and bogus phone lines are easy to set up. Call the credit union directly at 952-895-5277 or 877-634-0020.

Protect Yourself!

  • Do not open suspicious messages - delete them immediately. 
     
  • Never click a link or call a phone number listed in a suspicious email.
      
  • SLCU will never request your PIN number in any location save the slcu@home login page. Any email or website link asking for this information - for any reason - is a scam.
     
  • Is your heart pounding? The goal of most scammers is to get you so excited or frightened that you react without thinking. Legitimate financial institutions do NOT want you to feel like you're on a rollercoaster when you invest with them. If an email makes your pulse race with promises of easy cash or fear of frozen assets, it's a fake.
     
  • Contact SLCU if you have additional questions at 877-634-0020. 

If You or a Loved One Get Taken...

  • If you or a loved one responded to a scam e-mail and provided any confidential account information, please notify Soo Line Credit Union immediately.
     
  • Go online and change your account’s PIN, and take any additional action recommended by our staff to protect your account.
     
  • Report the incident to your local Secret Service office or to its national Financial Crimes Division at 950 H Street, NW, Washington, DC, 20001 or fax to 202-406-5031. 
 


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