| What information is available through SLCU's e-statement program? |
Members can receive their monthly account statements, quarterly newsletter and e-inserts, free via the secure slcu@home on-line account access website.
How much do SLCU’s e-statements cost?
There is no charge for our e-statement program.
What kind of computer equipment and software programs are needed to access
You do not need any special computer configuration or software package to access your e-statements, just:
What if my Internet browser is not one of the versions needed to access my account information?
Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages.
[external link disclosure]
When will my e-statement be available online for my viewing?
Your e-statement will be available approximately the first week of the month.
How long will the statement remain available for viewing?
Once you have signed up for e-statements, your e-statements will remain available for viewing for 18 months.
Can I have my e-statement email notification sent to two different email addresses?
We can only send your e-statement notification to one e-mail address; however, you can access your statements via any computer with Internet access via slcu@home. Once you are logged in, click on the “statement” tab located at the top of the web page.
How can I get a paper copy of my statement?
You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, here are the instructions:
1) Click on “File” from the menu bar at
the top of the e-statement page.
2) From the drop down menu, click on
You may also request a paper copy of your statement any time for a fee of $3.00 per statement by calling SLCU at 952-895-5277 or toll-free at 877-634-0020.
Is my e-statement account information protected?
Your information is protected with the latest security features and requires a password that only you will know, to access the information. SLCU's e-statement is only available through the secure access of slcu@home on-line account access. On-line account access provides secure communications using 128-bit encryption security to ensure that your private information stays private.
How do I view my monthly e-statement?
Your statement can be accessed viaslcu@home. Once you are logged in, click on the “statement” tab located at the top of the web page.
How will I know when my monthly e-statement is available?
An e-mail notification will be sent to the e-mail address you have on file at SLCU.
Can my e-statement information be imported into other programs?
Your e-statement is a PDF document and cannot be imported into other programs. However, your on-line account access can be imported into Quicken or Microsoft Money. To access, click on the “History” tab in slcu@home, and then click on “Download History” located in Account History screen. Your e-statement can be saved as an Excel file to your “My Documents” folder.
What if I accidentally delete my email notification that my statements are ready? Can I still view them?
If you delete the email notification you can still access your e-statements viaslcu@home. Once you are logged in, click on the “statement” tab located at the top of the web page.
What if I no longer want to receive my statement electronically? How do I stop receiving e-statements?
You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at (952) 895-5277, toll-free at 1-877-634-0020 or e-mail firstname.lastname@example.org and ask to change back to paper statements. Please note: for security reasons, please do not send us messages containing personal account information such as account numbers or passwords. If you need assistance with a specific account, please log in to slcu@home and use the secure email or give us a call.
How do I notify the credit union of my new e-mail address?
You can change your e-mail address viaslcu@home. Once your are logged on, click on the “Services” button located on the left side of home page. Click on “e-statement enrollment/update e-mail address”. Type in your new e-mail address in the box provided. Click on “submit”.