welcome to Soo Line Credit Union

 

MORE INFO

Contact Us
Click here for a listing of our office locations, hours, and phone numbers.
Don't have SLCU Checking?
An SLCU checking account has fewer fees and more benefits. Let us help you make the switch!
E-Statements
Click here to learn how to enroll and receive E-Statements.
Once a member, always a member
Once you belong to SLCU, you are welcome to remain a member, even if you move, change jobs or retire.

Why Choose Bill Pay?

Save time and money when you pay your bills on-line. Use SLCU’s Bill Pay and say goodbye to writing checks and paying postage.

Bill Pay is accessed through slcu@home, SLCU’s free on-line account access. With Bill Pay you can schedule recurring payments, make one-time payments (to anyone, anywhere) and schedule e-mail alerts to keep you informed. Pay your bills when it’s convenient for you, anytime
24 hours a day, 7 days a week, 365 days a year. Bill Pay offers you a simple and safe solution to paying your bills.

Bill Pay is offered FREE to members who have the following:

  • An SLCU checking account
  • On-line account access with slcu@home
  • E-statements*
  • Direct deposit or net check*

Check it out today on line through your slcu@home on-line account access!

If you experience difficulties and need help, you may contact the Customer Service number for Bill Pay at 866-748-9326. You could receive $5.00 deposited to your account just by adding Bill Pay and E-statements!

How To Enroll In Bill Pay

  • Log onto slcu@home
  • Click on “slcu@home account access/bill pay/e-statement” located in the top box on the right side of the Home Page just above SLCU’s office locations.
  • Click on “Account Log In” and type in your Account Number
  • Click on the “Password Page” button and type in the answer to your security question. Click on the “Submit” button
  • Verify your security image and personal phrase are correct
  • Type in your password and click on the “Login” button
  • Click on the “Bill Pay” button which is the third button from the bottom on the left side of the page
  • The “User ID” will default to your SLCU account number. Fill in the blanks as instructed with your personal information
  • Below the line, type in your Account Number and press “Tab”
  • Type in your MICR # from your check blank as shown in the illustration and click on the “Submit” button

It may take up to 24 hours for your Bill Pay Account to be validated by SLCU.  Please note validation includes verifying that you have an SLCU Checking Account, Direct Deposit or Net Check, E-statements and on-line account access through slcu@home.

Frequency Asked Questions

Q. How do I start using Bill Pay?
A. Once you have verified that your checking account has been set up for Bill Pay, you can begin using it by adding payees to your Merchant list. When your accounts are validated, you can then schedule payments to the merchants using the Setup/Change Payments or Quick Pay options.

Q. What kinds of bill payments are available?
A. Two kinds of bill payments are available:

  • One-time - A payment that is processed on the day specified.
  • Automatic - A recurring payment that occurs at a specified frequency as many times as you indicate.

Q. Why do I get a confirmation number when I make a payment?
A. Confirmation numbers are provided for all confirmed or modified payments. This is your assurance that a payment will be processed on the date it is scheduled. However, this confirmation number does not guarantee the merchant received or posted this payment. It is also a reference number that can be used for requested research.

Q. How can I be sure my payment was processed?
A. You receive a confirmation number signifying we will process your payment. Your payment will be recorded as Processed in your payment history. You can select it and click Details to view additional information. The payment method may be electronic, single check (individual payment), or consolidated check (payments to a single merchant from multiple people combined into one check with an attached list of the individual payments). Some fields may be blank until all information is available. If a payment just processed that day, only the merchant name, payment date, amount, confirmation number, and debit method will display. If the payment method is electronic, all check fields will remain blank. If a check has been sent to your merchant but has not yet cleared, the check status and date check cleared will be blank. Once the check clears, the status will show Cleared and the date will be provided. Actual payment verification needs to come from the merchant.

Q. What do I need to do if one of my merchants notifies me that a payment has not been received?
A. Confirm that your account was debited for the transaction and view the payment in your payment history, including the information accessed by clicking Details. If you need further assistance, contact Customer Service by selecting Research Request on the Payment Details page to initiate a Payment Investigation.

Q. Can I set up multiple payments to one merchant?
A. You may set up one payment for each merchant you have. You must wait until the initial payment processes for a merchant before you schedule another payment to that same merchant. There is no limit to your number of merchant.

Q. What is the maximum amount for any one payment?
A. There is a pre-determined limit on the amount you can pay. If you are having problems, please contact Bill Pay Customer Service to determine if the amount you are trying to pay is above the limit.

Q. How far in advance can I set up a payment?
A. Payments can be set up as much as 18 months in advance.

Q. Do I have to re-enter payments each month?
A. You can set up automatic payments for the same amount so you do not have to re-enter them each month. 

Q. Whom can I pay?
A. You can pay any of the merchants you have set up.

Q. Whom can’t I pay?
A. You can pay anyone using Bill Pay. However, we suggest payments are not made to the following types of payees due to potential liabilities if the payment is late or not received:

  • Tax payment
  • Court ordered payments
  • Payment to payees outside the United States  

Q. How many days before the due date do I need to make a payment?
A. Unless otherwise specified, we recommend that you allow at least 5 business days to ensure your payment reaches its destination on time.

Q. Is there a way to see previous payments?
A. Payment history is retained for 18 months. You may search for past payments by using one or a combination of the following:
     Merchant Name
     Payment Date
     Payment Amount
     Confirmation Number 

Q. What if my recurring payments fall on a non-business day?
A. Recurring payments are scheduled payments set up to occur on the same day or date of a specified frequency (for example: monthly on the 15th). If one of these recurring dates falls on a non-business day, the payment is processed the preceding business day.

Q. Can I make a payment from my savings account?
A. No, bill payments are only allowed from a checking account. You can have two checking accounts designated for bill payment.

Q. Is there a cutoff time for me to cancel or change a payment scheduled for today?
A. You can review, change or cancel a payment at any time. If the payment is scheduled for that day, the change or cancellation must be before the daily cycle begins, which is 1:00 p.m. Central,
Monday – Friday with the exception of federal holidays. The system displays an error message if you attempt to modify a payment after this deadline.

Q. How will I know if an automatic payment instruction has expired?
A. You will receive a system generated Final Payment e-mail notifying you the last scheduled payment has been processed. You can modify and reschedule your payment if you wish to continue it.

Q. When can I begin making payments to a new merchant I added?
A. You can begin making payment to that merchant immediately after the account to be used for bill payment has been validated.

Q. Can I pay someone who does not appear on my list?
A. Yes, simply add the merchant to your Merchant List and then schedule a payment.

Q. How do I add a merchant to my list?
A. Using the Merchant Accounts option, select Add Merchant and then type in the merchant name you wish to pay.


Get Acrobat ReaderPDF documents require Adobe Acrobat to be downloaded. If you do not have Adobe Acrobat, you can download it from the Adobe Web site. Simply click on the Adobe Acrobat link.

 

Loans | Checking | Savings | Calculators | Other Services | How to Join | Offices | News | Search Our Site | Home


Equal Housing LenderSoo Line Credit Union
© 2008 All Rights Reserved
Site design & maintained by
CU*Online
SLCU is not liable for content or availability of external links.